Relevance verified: 25/04/2026
At Kingdom Casino, gambling is meant to be enjoyable. For the vast majority of players, it stays that way. But we recognise that for some people, gambling can become something more difficult to manage, and we take that seriously. This page outlines the tools, policies, and support resources available to anyone who plays at Kingdom Casino and wants to keep their experience safe and in control.
Playing Within Your Means
Gambling should always come from your disposable income, never from money set aside for bills, rent, food, or other essentials. Before you play, it is worth setting a personal budget and treating any losses as the cost of entertainment, not as something to be chased or recovered.
A few practical habits can help:
- Decide on a fixed amount you are comfortable losing before you start a session
- Never borrow money to gamble
- Avoid playing when you are tired, upset, or under the influence of alcohol
- Take regular breaks and do not treat gambling as a way to relieve stress
- Keep track of how much time and money you spend
Tools Available to You
Kingdom Casino provides a range of account management tools to help you stay in control. You can access these at any time through your account settings or by contacting our support team at [email protected] or by calling +44 161 850 4732.
Deposit Limits You can set daily, weekly, or monthly deposit limits on your account. Once a limit is in place, it takes effect immediately. Any request to increase a limit will be subject to a cooling-off period before it comes into force.
Loss Limits A loss limit caps the amount you can lose over a set period. This helps you stay within budget even during an extended session.
Session Time Limits You can limit the amount of time you spend gambling in a single session. Once your session limit is reached, you will be logged out automatically.
Reality Checks You can activate periodic reminders that pop up during play to let you know how long you have been logged in and how much you have spent. These prompts are there to encourage a moment of reflection.
Cool-Off Periods If you feel your gambling is getting out of hand but you are not ready to self-exclude, you can request a cool-off period. During this time, you will not be able to place bets or access your account. Cool-off periods typically range from 24 hours to several weeks.
Self-Exclusion If you want a longer break from gambling, you can request self-exclusion directly through your account or by contacting our support team. Self-exclusion periods start at six months and can extend indefinitely. During a self-exclusion period, we will close your account and return any available balance. We will also remove you from our marketing lists.
GAMSTOP: National Self-Exclusion
GAMSTOP is the UK’s free national online self-exclusion service. Registering with GAMSTOP means you will be blocked from using all licensed gambling websites and apps across the UK for the period you choose, which can be six months, one year, or five years.
We strongly encourage anyone who feels they need a break from gambling to register with GAMSTOP, regardless of any restrictions placed on a single account.
Register at: www.gamstop.co.uk
Recognising Problem Gambling
Problem gambling does not always look the same for everyone. Some people notice it themselves; others have it pointed out by friends or family. Common signs include:
- Spending more money or time gambling than you originally intended
- Thinking about gambling frequently when you are not playing
- Gambling to escape worry, boredom, or negative emotions
- Lying to people close to you about how much you gamble
- Trying to win back money you have already lost
- Neglecting work, family, or other responsibilities because of gambling
- Feeling anxious, irritable, or restless when you try to cut down
If any of these apply to you, it is worth speaking to someone. There is no threshold you need to meet before asking for help.
Support Organisations
A number of free, confidential services are available to anyone in the UK affected by gambling-related harm, whether that is you personally or someone close to you.
BeGambleAware BeGambleAware provides advice, information, and access to treatment for people experiencing gambling problems. Their helpline is available 24 hours a day. Website: www.begambleaware.org National Gambling Helpline: 0808 8020 133
GamCare GamCare offers free information, support, and counselling for anyone affected by gambling harm. They also run the National Gambling Helpline. Website: www.gamcare.org.uk Helpline: 0808 8020 133
Gambling Therapy Gambling Therapy is a global service offering free practical advice and emotional support to anyone affected by problem gambling. Support is available in multiple languages. Website: www.gamblingtherapy.org
Gordon Moody Gordon Moody offers residential treatment programmes and intensive support for people with serious gambling problems. Website: www.gordonmoody.org.uk
Gamblers Anonymous UK Gamblers Anonymous runs peer support meetings across the UK for people who want to stop gambling. Website: www.gamblersanonymous.org.uk
Under-18s
Kingdom Casino is strictly for adults aged 18 and over. We carry out age verification checks on all new accounts and reserve the right to request further documentation at any point. We do not permit anyone under 18 to register, deposit, or play on our platform.
If you share a device with younger family members, we recommend using parental control software to prevent access to gambling websites. The following services can help:
- Gamban – www.gamban.com
- Net Nanny – www.netnanny.com
- Bark – www.bark.us
Affordability and Vulnerability
We monitor account activity for signs that gambling may be causing harm. This includes unusual deposit patterns, extended play sessions, and repeated attempts to bypass account limits. Where we identify potential risk, we may make contact to check in, apply temporary restrictions, or ask for information to assess affordability. These steps are taken out of care, not inconvenience.
Contacting Us
If you have any concerns about your account, want to set up or adjust responsible gambling tools, or simply want to discuss your options, our support team is available to help.
Email: [email protected] Phone: +44 161 850 4732 Address: 22 Withy Grove, Manchester M4 2BS, United Kingdom
We are committed to treating every player with respect and discretion, particularly when gambling-related difficulties are involved. Any conversation you have with us on this topic will be handled confidentially.
Our Commitment
Kingdom Casino (licence number 8048/JAZ2020-013) is committed to operating responsibly and to keeping gambling safe for everyone who plays with us. We believe that a well-informed player is a better-protected player, and we will continue to develop our responsible gambling framework in line with best practice and evolving UK standards.
If gambling has stopped being fun, it is time to take a break. Help is always available.