Relevance verified: 25/04/2026
Who We Are
Kingdom Casino is operated from 22 Withy Grove, Manchester M4 2BS, United Kingdom. You can reach us by email at [email protected] or by telephone on +44 161 850 4732.
When you use our website at kingdom-ukcasino.com, create an account, or interact with our services in any way, we act as the data controller in respect of your personal information. That means we decide how and why your data is processed, and we are responsible for ensuring that processing is carried out lawfully and fairly.
This policy sets out clearly what personal data we collect, why we collect it, how long we keep it, who we may share it with, and what rights you have under applicable UK data protection law.
The Legal Framework We Operate Under
Our data processing practices are governed by the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. We are registered with the Information Commissioner’s Office (ICO), the UK’s independent authority for data protection matters. As a casino operating under licence in the United Kingdom, we are additionally subject to requirements imposed by the UK Gambling Commission (UKGC), which include specific obligations around identity verification, age checks, anti-money laundering procedures, and the protection of player information.
Where there is any tension between general data protection principles and our regulatory obligations, the law is clear: we must fulfil our regulatory duties. However, we aim to handle your personal data with care and proportionality in every circumstance.
What Personal Data We Collect
The personal data we hold about you falls into several categories depending on how you interact with us.
Registration and account data includes your full name, date of birth, home address, email address, telephone number, username, and password. This information is collected when you create an account with us and is necessary to provide you with our services.
Identity verification data includes copies of government-issued identification documents such as a passport or driving licence, and proof of address documents such as a utility bill or bank statement. This data is collected as part of our legal obligation to verify your identity and age under anti-money laundering regulations and UKGC licensing conditions.
Financial data includes your payment method details (for example, card details or e-wallet credentials), transaction history, deposit and withdrawal amounts, and bank account information where relevant. We require this data to process payments and comply with our anti-money laundering obligations.
Gambling activity data includes your betting history, game play records, session durations, wagering patterns, and any information you provide when setting responsible gambling limits or requesting self-exclusion. We retain this data both to provide our service and to fulfil our obligations under UKGC social responsibility requirements.
Communications data includes any messages you send us through live chat, email, or our contact form, along with records of support interactions and any complaints you have raised.
Technical and usage data includes your IP address, browser type and version, device identifiers, operating system, pages visited, time spent on the site, referring URLs, and similar information collected automatically when you use our website. This data is collected through cookies and similar tracking technologies. Please see our Cookie Policy at https://kingdom-ukcasino.com/cookie-policy/ for full details of how we use cookies.
Marketing preference data includes your choices about whether you wish to receive promotional communications from us, and the communications we have sent you.
Why We Process Your Personal Data and Our Legal Basis for Doing So
Under UK GDPR, we are required to have a lawful basis for each type of processing we carry out. We rely on four main legal bases.
Performance of a contract applies to processing that is necessary to provide you with our services. This includes setting up and managing your account, processing deposits and withdrawals, and giving you access to games. Without this processing, we could not fulfil our obligations to you.
Legal obligation applies to processing we must carry out to comply with UK law. This includes age verification, identity verification, anti-money laundering checks, source of funds assessments, and reporting obligations to the UKGC, HMRC, and law enforcement where required. We cannot waive these requirements, and we process data for these purposes regardless of your preferences.
Legitimate interests applies where we have a genuine business reason to process your data that is not overridden by your own rights and interests. Examples include fraud detection and prevention, network and information security, improving our services, and monitoring gameplay patterns to identify potential problem gambling indicators in accordance with our responsible gambling obligations.
Consent applies where we send you direct marketing communications by email or text message. You can withdraw your consent at any time by updating your account preferences or clicking the unsubscribe link in any marketing email. Withdrawing consent does not affect the lawfulness of processing that took place before you withdrew it.
Age Verification and Responsible Gambling
We are required by law and by the conditions of our operating licence to take reasonable steps to verify that all players are aged 18 or over before allowing them to deposit or play. Where age verification cannot be confirmed promptly, we will suspend your ability to deposit and play until the verification is complete.
We also collect and process data in order to meet our social responsibility obligations. This includes monitoring for signs of problem gambling, responding to requests to set deposit limits or session limits, processing requests for self-exclusion, and sharing data with the GamStop national self-exclusion scheme where applicable.
If you self-exclude through GamStop, we will receive notification and will apply an exclusion to your account. We are not able to override or bypass GamStop registrations.
Who We Share Your Data With
We do not sell your personal data to third parties. We do not share your data with third parties for their own marketing purposes.
We do share your data with certain third parties where this is necessary, proportionate, and lawful.
Payment processors and financial institutions receive the financial data necessary to process your deposits and withdrawals. These providers operate under their own regulatory obligations and are bound by contract to handle your data securely.
Identity verification and KYC providers assist us in carrying out the checks we are required to perform under anti-money laundering law. These services may involve automated processing of your identification documents.
Game software providers may receive limited technical data to enable you to access and play their games through our platform. These providers do not receive your financial data or full identity records.
Regulatory bodies including the UK Gambling Commission and, where required, the Financial Conduct Authority, HMRC, and law enforcement agencies may receive information about your account and activity where we are legally required to provide it.
Fraud prevention agencies may receive information about your transactions and account activity to help prevent and detect financial crime. Information shared with these agencies may be used by them to carry out checks against other databases.
IT service providers and hosting companies who help us operate our platform and store data securely are bound by data processing agreements that restrict them to using your data only as we instruct.
Legal advisers and professional consultants may receive information where it is necessary to obtain legal or professional advice, particularly in connection with compliance, disputes, or regulatory matters.
Where we transfer personal data outside the United Kingdom, we ensure that adequate safeguards are in place in accordance with UK GDPR requirements, including standard contractual clauses where applicable.
How Long We Keep Your Data
We retain personal data only for as long as is necessary for the purpose for which it was collected, or for as long as we are required to retain it by law.
Account and identity data is retained for a minimum of five years from the date your account is closed or from the date of the last transaction, in accordance with anti-money laundering regulations. In practice, where there is ongoing regulatory correspondence or a dispute, we may retain data for longer.
Gambling activity records, including transaction history and session data, are retained for the same minimum five-year period following account closure.
Communications and support records are retained for up to three years from the date of the interaction, or longer where the communication relates to a complaint that has been referred to a dispute resolution service.
Marketing preference records are retained for the duration of your account, and for a period of two years following account closure, to ensure we do not inadvertently contact you if you have opted out.
Technical and usage data collected via cookies is retained in accordance with the timeframes set out in our Cookie Policy.
When data is no longer required, we delete or anonymise it in a secure manner.
Your Rights Under UK Data Protection Law
You have a number of rights in relation to the personal data we hold about you. These rights are not absolute in all cases; some are subject to exemptions under UK law, particularly where data processing is required for legal compliance or regulatory purposes.
The right to access means you can request a copy of the personal data we hold about you, along with information about how and why we process it. This is known as a Subject Access Request. We will respond within one calendar month of receiving your request.
The right to rectification means you can ask us to correct personal data that is inaccurate or incomplete. If you believe we hold incorrect information about you, please contact us and we will investigate.
The right to erasure means you can request that we delete your personal data in certain circumstances, for example if the data is no longer necessary for the purpose for which it was collected. This right does not apply where we are legally required to retain the data, which is the case for most of the identity and transaction data we hold.
The right to restriction of processing means you can ask us to limit what we do with your data in certain circumstances, for example while a dispute about its accuracy is resolved.
The right to data portability means you can request a copy of data you have provided to us in a structured, machine-readable format, in circumstances where the processing is based on your consent or on a contract.
The right to object means you can object to processing carried out on the basis of our legitimate interests. We will consider your objection and will cease processing unless we have compelling legitimate grounds that override your interests, or where the processing is necessary for legal claims.
Rights related to automated decision-making apply where we make decisions about you using automated means that have a legal or similarly significant effect. Where we use automated processing for age verification or fraud screening, you have the right to request human review of that decision.
To exercise any of these rights, please contact us at [email protected] or write to us at 22 Withy Grove, Manchester M4 2BS, United Kingdom. We may ask you to verify your identity before we can process your request.
Automated Decision-Making
We use automated systems to assist with age verification, fraud detection, and responsible gambling monitoring. In some cases, these systems may flag an account for review or temporarily restrict account activity without immediate human involvement.
Where an automated decision has a significant effect on your access to our services, you have the right to request that the decision be reviewed by a member of our team. To do this, please contact our support team at [email protected].
Security of Your Personal Data
We take the security of your personal data seriously. We use industry-standard encryption for data in transit and at rest, and we apply access controls to ensure that only authorised personnel can access personal information. Our systems are subject to regular security reviews, and we maintain internal policies on data security and breach response.
If we become aware of a data breach that is likely to result in a risk to your rights and freedoms, we will notify the ICO without undue delay and, where required, we will notify you directly.
No transmission of data over the internet can be guaranteed to be completely secure. You should take care to protect your account credentials and log out of your account when using shared devices.
Cookies
We use cookies and similar tracking technologies on kingdom-ukcasino.com to ensure the site functions properly, to remember your preferences, and to analyse how the site is used. Some cookies are strictly necessary for the operation of the site; others are used for analytics or marketing purposes and require your consent.
Full details of the cookies we use, how long they last, and how you can manage your preferences are set out in our Cookie Policy, available at https://kingdom-ukcasino.com/cookie-policy/.
Links to Third-Party Websites
Our website may contain links to other websites, including payment providers, game software providers, and responsible gambling organisations. Once you leave our site, this Privacy Policy no longer applies. We are not responsible for the data practices of third-party websites and we encourage you to read their privacy notices before providing any personal information.
Children and Minors
Our services are strictly for individuals aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has created an account or provided us with personal data, we will close the account and delete the data as quickly as possible. If you have reason to believe that a minor is using our services, please contact us immediately at [email protected].
Changes to This Privacy Policy
We review this Privacy Policy periodically to ensure it remains accurate and up to date with changes in law, our services, or our data processing practices. If we make material changes, we will notify you through your registered email address or by a prominent notice on our website before the changes take effect.
How to Complain
If you are unhappy with how we have handled your personal data, we would ask that you contact us in the first instance so that we have the opportunity to address your concerns. You can reach us at [email protected] or by post at 22 Withy Grove, Manchester M4 2BS, United Kingdom.
If you remain dissatisfied after raising a concern with us, you have the right to lodge a complaint with the Information Commissioner’s Office. The ICO is the UK’s supervisory authority for data protection matters.
ICO website: https://ico.org.uk ICO helpline: 0303 123 1113 Postal address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF